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PMS - Property Management System

The hotel's central operations system handling reservations, check-in, billing, housekeeping, and reporting.

What it means in plain language

Opera, StayNTouch, Mews, Cloudbeds, RoomKeyPMS - these are the PMS platforms running daily ops at most properties. Every other system in the stack (RMS, channel manager, CRS, BI) reads from or writes to the PMS. A bad PMS integration kills downstream automation; a good one is the foundation of every revenue automation play.

How PMS fits in the bigger picture

PMS doesn't live alone - it sits inside the Technology & Systems category and connects to 3 closely related concepts most working revenue managers track in the same breath. Pair this definition with the related terms below to build a working mental model - definitions in isolation are easy to memorize and easy to misuse.

Related terms you should also know

Each of these is one click away - start with whichever you don't already use daily:

More from Technology & Systems

Step 2 - Run the numbers

Now that you know what PMS means - let RM Copilot tell you why yours dropped this week.

Same definition, but Copilot does the math, the segment analysis, and the rate recommendation - and explains the move in plain language.